Shipping FAQ

Here are the most frequently asked questions regarding shipping and orders we get through messages and the Discord. If all else fails, please get in contact with us!

FAQ

How long do orders take to ship?
Next business day, usually. If you order on a weekend orders will ship on the next possible business day - Monday, or possibly Tuesday if there is a long weekend. 

Who do you ship with?
AusPost, Sendle and DHL. You can select your preference at checkout.

Can I collect my order?
Pickup is available for all orders, we are located in Taylors Lakes. We can deliver your order within 5kms too!

What if we send you the wrong thing?
We’re super sorry if this has happened, but sometimes we make mistakes too! If there is an issue with your order please message us! Log a ticket on Discord or send us an email!

We’ll send you a replacement next day. In your replacement will be a self addressed parcel pack, drop the incorrectly sent item in there and pop it in the post. Much appreciated!

What if I have Group Buy items on my order too?
Your in-stock items will be held until the GB is ready. If you would like your in-stock items to ship quicker please log a ticket. Additionally, when the GB is ready to ship, your in-stock items may not be available. We will contact you if there are any issues with your order once the GB has shipped. 

Can I change my address?
Absolutely! Message, email or log a ticket on Discord.


Contact Us

Best way to contact you?
JC and all members of the team are available on Discord. That is by far the best way to contact us. Otherwise, we’re on most socials and of course email.

Are you a supplier, designer or GB runner?
Same deal, ping us on Discord to see if we’d be a good fit for your next project!